Vecoplan Bolsters Customer Support Capabilities

Vecoplan has augmented its after-sales department with new leadership and team members to better service its customers.

Leading the department is Mitchell Hall, a veteran in customer service with over 15 years’ experience. Hall has worked in the financial and government industries where he managed call and walk-in service centers, risk management operations, and payment operations. Hall will oversee the replacement parts sales operations and technical services, which provide Vecoplan machine maintenance and repair.

Paula Gates has recently joined Vecoplan as the administrator to manage the company’s field technical services. Bringing operational and customer service experience, Gates serves as the liaison between customers and Vecoplan’s certified technicians that perform at customer sites.

The after-sales department has also hired five service technicians for both in-house and field positions to better serve its customers. “Vecoplan wants to provide the best service possible to our customers for the life of their machines, which often can last a decade or longer,” says department manager Hall. “Offering maintenance and service by full-time employees who know our equipment intimately is a value-add for customers. We will be benchmarking ourselves against first-in-class service models to elevate the customer experience.”